FAQ
Real answers to the framing questions we get most. Can't find yours? Ask us, we answer framing questions all day.
What sizes do you offer?
We list hundreds of sizes, from small photo frames up to poster sizes like 24x36 and larger. Pick your size from the menu on each product page. Every frame is cut to order in our shop after you buy.
Can I order a custom size frame?
Our website sells the sizes listed on each product. Need a size we do not list? Contact us with the size and the frame you like. We will tell you if we can make it and what it costs. Sizes we make on request are special orders, so they cannot be returned.
How long does it take to make my order?
Most frames, shadow boxes and mats are built in about 3 business days. Each one is made to order, so we cut, join, and fit it after you buy. Supplies ship in 1 to 2 business days. Shipping in the US takes 3 to 7 business days after that. See our shipping policy.
What are your frames made of?
Solid pine wood. Not plastic, and not particle board with a printed wrap. Corners are glued and v-nailed so they stay square. Every frame includes UV resistant acrylic, a rigid backing, and hanging hardware.
Do your frames come with glass?
We use frame grade UV resistant acrylic instead of glass. It looks just as clear, weighs less, and won't shatter in shipping or on your wall. No glazing stops all fading, so hang prized art out of direct sun.
How do I measure my art for a frame?
Measure the exact width and height of the art itself, not the old frame. Order that size. If you plan to use a mat, order the frame to match the outside size of the mat instead.
Do you sell mats to go with your frames?
Yes. We carry precut mats with a bevel cut window and acid free 4-ply board. A mat adds a clean border between your art and the frame, and it keeps the art from touching the acrylic.
How do I hang my frame?
Hanging hardware comes attached, and every frame can hang vertical or horizontal. Use a nail or picture hook rated for the frame's weight. For large frames, aim for a wall stud or use a wall anchor.
What is a shadow box used for?
A shadow box is a deep frame with space behind the acrylic. That space lets you display objects, not just flat art. People use them for medals, dried flowers, baby keepsakes, and ticket stubs.
Where are your frames made?
Every frame is built to order in the USA. We cut and join each one after you place your order.
What if my order arrives damaged or wrong?
Email a photo to hello@countryarthouse.com right away. We will send a replacement or a refund, and we pay the return shipping. Standard items can also be returned within 30 days of delivery. See our return policy.